IVORTA Support Center

We’re Always Here for You.

We’re here for product questions, setup guides, software updates, and technical support.

Product Setup

Device setup and first settings

Software Updates

Firmware and app updates

User Manuals

PDF manuals and quick starts

FAQ

Most common issues

Technical Support

Contact our expert team

Select a Product

Choose the product you need help with.

See All Products
IV-WR1200 Repeater
IV-AX3000 Repeater
IV-BE5100 Repeater
4G LTE IV-AC1200 4G Lte Router
IV-BE5100 Travel Router
IV-AX3000 Travel Router
IV-BE6500 Router
IV-AX3000 Router
IV-PS8G 8-Port Gigabit Smart PoE+ Switch Poe
IV-PS4G 4-Port Gigabit Smart PoE+ Switch Poe
IV-PS16G 16-Port Gigabit Smart PoE+ Switch Poe
IV-PS8S 8-Port Smart PoE+ Switch Poe

Frequently Asked Questions

How do I set up an IVORTA router?

Power on the device, start the setup wizard via the app or web UI, then complete internet and Wi‑Fi steps. See the product support page for a full guide.

How do I change my Wi‑Fi password?

Open Wireless / Wi‑Fi settings in the admin panel or IVORTA app, save a new password, then reconnect your devices.

How do I add an extra mesh node?

Place the new node near the main unit and follow “Add Node” in the app. After pairing, move it to the coverage location you need.

Why does a firmware update fail?

Wrong model file, power loss, or a weak link are common causes. Pick the correct model, prefer a wired connection, and do not power off during the update.

The app cannot find my device — what should I do?

Make sure the phone is on the same network, check Bluetooth/permissions, reboot the device, and update the app. If it still fails, continue via the web panel.

I forgot the admin password — how do I reset it?

Hold the reset button for the duration listed in the manual to restore factory defaults, then run setup again.

Why does my internet connection drop often?

Check the modem/ISP line, WAN cable, and firmware version. If the band is crowded, change the Wi‑Fi channel or review mesh node placement.

How can I restore factory settings?

Hold the reset button for the time listed in the manual. After reboot, configure the device again with the setup wizard.

Still need help?

Our support team is happy to help. Reach us by email or phone.

Create Support Request